User Centered Design, my definition

To give you an idea of what my frame of reference is when it comes to User Centered Design, below is my definition. I compiled it from several sources, mixing & matching, and now consider it mine.

The User Experience (UX) encompasses all aspects of the end-user's interaction with a company, its services, and its products.

It combines aspects of:

• marketing & communication


• brand design


• visual design


• information architecture


• interaction design


• copy & technical writing


• usability engineering


• software engineering


• customer relationship management

The ideal user experience allows users to:

• explore engaging products and services designed for them specifically;
  
• use their vocabulary, and accommodate their expectations;
  
• adapt the products and services to their preferences;
  
• rely on other media channels for support;
  
• while making use of previous experience with the company's service.