Tuesday, September 07, 2004

User Centered Design, my definition

To give you an idea of what my frame of reference is when it comes to User Centered Design, below is my definition. I compiled it from several sources, mixing & matching, and now consider it mine.

The User Experience (UX) encompasses all aspects of the end-user's interaction with a company, its services, and its products.

It combines aspects of:
  • marketing & communication

  • brand design

  • visual design

  • information architecture

  • interaction design

  • copy & technical writing

  • usability engineering

  • software engineering

  • customer relationship management

The ideal user experience allows users to:
  • explore engaging products and services designed for them specifically;
  • use their vocabulary, and accommodate their expectations;
  • adapt the products and services to their preferences;
  • rely on other media channels for support;
  • while making use of previous experience with the company's service.


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