To give you an idea of what my frame of reference is when it comes to User Centered Design, below is my definition. I compiled it from several sources, mixing & matching, and now consider it mine.
The User Experience (UX) encompasses all aspects of the end-user's interaction with a company, its services, and its products.
It combines aspects of:
- marketing & communication
- brand design
- visual design
- information architecture
- interaction design
- copy & technical writing
- usability engineering
- software engineering
- customer relationship management
The ideal user experience allows users to:
- explore engaging products and services designed for them specifically;
- use their vocabulary, and accommodate their expectations;
- adapt the products and services to their preferences;
- rely on other media channels for support;
- while making use of previous experience with the company's service.